Cursos e webinars

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Authorized Economic Operator

Please, note that the videos are in Spanish but they have English subtitles available. To enable English subtitles, look for the “Closed Captioning” icon “CC” on the bottom bar and click on it. Customs administrations are currently faced with the challenge of dealing with the growing movement of goods and doing so on a stage that is full of global threats. For the global economy, and of course for the economy of our own region, participation in international trade is essential to continuous growth and to improving quality of life for our citizens.  The Authorized Economic Operator program is the answer to this situation, offering a solution to these needs that is based on trust and cooperation. Through this program, companies associated with the international trade supply chain can obtain an Authorized Economic Operator certification that will enable them to act according to certain secure and effective criteria and to receive recognition and trust from customs authorities. If your company, no matter how large or small, is associated in some way with international trade, this course is for you. Throughout the course we will try to answer the following questions: What does it mean to be an AEO? What advantages will my company receive if it is AEO certified? What are the requirements I must fulfill? How do I access the program? After finishing the course with an overall score of 80% or higher, you will be able to request a participation certificate by sending an email to:

Digital Marketing

Digital media is changing at an incredible speed. This revolution has radically changed the way we interact and communicate. As a result, marketing and trade have entered a new era of opportunities. We are faced with a change that cannot be ignored. In this regard, the aim of this course is to provide basic knowledge on how to implement a digital marketing strategy and how to create an online business. If you want to learn the basics of how to market your products more effectively via digital platforms, you are in the right place. You will learn how to use the basic tools of digital marketing to differentiate yourself from the competition and secure a better positioning in the market. We will walk you through the process of discovering what strategies suit you best, depending on the goals you want to achieve. If, in addition to implementing these strategies, you want to sell your products online, you will find the guidelines and tools we will show you to help you set up your own online business very useful. If digital marketing and e-commerce are new for you, this course will help you acquire the know-how you need to take your first steps. By the end of the course, you will be able to answer the following questions: What are the latest trends in the digital world? Why is it important to define your target market in order to achieve good positioning? What are the main digital marketing strategies? Why is having a website so important? What tools exist for measuring results? How should I prepare a digital marketing plan? How can I create my own online business? For questions or more information, contact us at this email:

Ethics on business

Introduction to the Course Welcome to the FINPYME Integrity MOOC on Business Ethics for SMEs. Small and medium sized enterprises (SMEs) are considered the engine of economic growth around the world. They account for almost ninety percent of all global businesses and employ approximately sixty percent of the global workforce. They are key drivers of domestic employment and revenue growth provided that they can operate and innovate in open, transparent business environments. In emerging market economies, the costs of corruption and unethical business practices are very high – they divert company resources from value-creating activities and deter much needed investment. SME’s are particularly vulnerable to these impacts and therefore have much to gain by contributing to an ethical business environment. Business ethics refers to the application of ethical principles and values in a business setting. It involves the adoption of business polices and practices that promote the ethical conduct of individuals and organizations. However, ethical business conduct goes above and beyond mere legal and regulatory compliance; it requires a commitment to the principles of honesty, fairness, integrity, transparency and accountability in all business decisions, particularly those that affect stakeholders. Responsible companies demonstrate this commitment through a structured and systematic approach to developing an ethical culture. This usually involves the development of a set of standards or a code grounded in the company’s values, the implementation of the organizational infrastructure to reinforce these values and an accountability system that is based on transparency. These are the main components of a business ethics programme. This course provides SMEs with a roadmap for systematically developing a business ethics programme using the FINPYME Integrity and Business Ethics Toolkit. Objectives: The objective of this course is to provide SMEs with a guide to enable them to develop their own business ethics program. By the end of this course, you should have developed an ethics program for your company or at the very least, identified the key elements necessary to build one with your team. This course will help you to answer the following questions: Why should an SME implement a business ethics program? How do I implement an ethics program given the business environment in which I operate? What aspects of business ethics should I focus on in my company? How do I engage and gain the support of others? How do I develop a code of ethics and align other business policies to this code? What training should be provided and to whom in order to embed the program in the company? By the end of this course, you will be able to: Understand the importance of business ethics to SMEs Appreciate the benefits of implementing a business ethics programme for your company Identify your organization’s key stakeholders and how they impact / are impacted by your organization Assess the ethical risks faced by your organization Develop a strategic vision for your organization that is grounded in ethical values Prepare your organization for implementing a business ethicsprogramme Develop the required organizational systems and processes needed for an effective ethics programme Design an implementation plan for your ethics programme Agenda and Methodology The course is divided into 7 modules. At the end of each course there is a short assessment to evaluate your understanding of the key concepts. To achieve a certificate at the end of the course, you must complete all the module assessments. The course is designed to be completed in four weeks if you can dedicate at least three and half hours per week. However, there is no time limit for completing the MOOC and participants can work at their own pace. The modules to be covered are: Business Ethics and SMEs Developing An Ethics Programme for Your Company Business Analysis Strategic Vision Preparing a Business Ethics Programme for Your Organization Internal Organization Implementation The course methodology combines: Short videos that highlight situations, key issues and content, as well as opinions of experts in the region. Selected readings that have the bulk of theoretical and conceptual elements of the course. Cases that allow for an appreciation of the realities facing Latin American and Caribbean businesses For questions or more information, contact us at this email:

Aceleradora Virtual para empresas - Leads Mujer INCAE Mastercard

¿Te interesa hacer crecer tu negocio? ¿Tienes una empresa estable y ya cuentas con ventas pero es hora de crecer y no sabes exactamente por dónde empezar? MasterCard e INCAE Business School en colaboración con Mujeres ConnectAmericas se unen en el marco del #100KChallenge para guiarte en este proceso.  En este curso te ayudaremos a diseñar una estrategia de crecimiento para tu empresa y te guiaremos para que identifiques las áreas de tu organización que debes ajustar antes de empezar este proceso. Además aprenderás sobre estrategias de marketing y ventas, gestión de equipos de trabajo, finanzas, alternativas existentes para financiar tu crecimiento, operaciones y gobierno corporativo.  Es muy importante que sepas que las estrategias que veremos en este curso, si bien pueden ser de utilidad para empresas en etapas de introducción, están pensadas para ayudar a empresas que tienen un modelo empresarial y financiero robusto y sostenible, además tienen un producto o servicio claramente definido para el cual existe una necesidad del mercado; con un mercado meta definido y un equipo que apoye el crecimiento del negocio.  *Debes completar satisfactoriamente todos los tests con un score igual o superior a 80% para adquirir tu certificado de participación.  Mujeres ConnectAmericas es una plataforma empresarial en línea, que busca conectar a las mujeres empresarias con oportunidades de negocio y ofrecerles herramientas de capacitación para mejorar la gestión de sus empresas. A la fecha, contamos con más de 60.000 emprendedoras de toda la región. Si deseas conocer mas sobre el del #100KChallenge y sus socios, visita nuestra página.

Empresas familiares exitosas

A lo largo del curso descubrirás cuáles son las claves para organizar la gestión y gobernanza de una empresa familiar en donde hay que distinguir los aspectos fundamentales de la familia, el negocio y la propiedad asociados. En las empresas familiares, los roles entre los miembros de la familia, los accionistas y los miembros de la gerencia pueden superponerse. En estos casos, la ausencia de fronteras y estructuras claras que delimiten las relaciones entre los actores pueden llevar a la confusión e incluso al surgimiento de conflictos que pongan en juego el bienestar familiar y empresarial. Para contar con una empresa familiar sólida, confiable y que perdure en el tiempo, es importante establecer y formalizar las estructuras y procesos de gobernanza que regulen estas relaciones y apoyen su sostenibilidad. De este modo, el modelo de los tres círculos que se propone facilita dicha gestión y ayuda a los empresarios a llevar a cabo esta tarea para que su empresa familiar sea un éxito independientemente de cuál sea su estructura de propiedad, volumen de negocio o relación familiar. Te recordamos que todos los cursos de la Academia ConnectAmericas son gratuitos y no implican costo alguno. Te invitamos a dejarnos tus comentarios y preguntas en el foro de discusión del curso. Al completar el curso, superando satisfactoriamente todos los tests con un score igual o superior a 80% , podrás adquirir tu certificado de participación por $49 dólares. Para cualquier consulta o para solicitar el certificado, contáctanos a través del correo electrónico:

Transporte y Logística Internacional

El Curso de Transporte y Logística Internacional, es una guía para aquellos emprendedores y/o Pequeñas y Medianas Empresas (PyMEs) que deseen incursionar en el Comercio Internacional, y cuenten con poca o ninguna experiencia relacionada. Es en si una ayuda para productores, potenciales exportadores o importadores que busquen comercializar sus productos en el exterior, ya que introduce conceptos básicos que le serán útiles en sus gestiones. El curso consta de varias unidades, donde el cursante obtendrá conocimientos relacionados a las siguientes áreas:  El proceso de exportación y donde puede encontrar información relevante como clientes potenciales y posibles barreras al comercio Contratación e Incoterms Elementos que conforman el precio de exportación Documentos, Certificados y Requerimientos Generales en el Comercio Internacional Modos de Transporte y su elección Gestión del Transporte y sus Alternativas incluyendo los Agentes de Carga y Consolidación Alternativas e información sobre la Gestión Aduanal Información importante sobre el Contenedor Multimodal, y la protección física de la mercancía Seguros y protección jurídica de su mercancía Modos de Pago y Cobro El proceso paso a paso del embarque marítimo Durante el curso también se ofrecen sugerencias y recomendaciones sobre los diferentes temas expuestos, y a la vez se ofrece una amplia gama de ejemplos para ilustrar mejor los conceptos. Habrá ciertos temas de regulaciones y requerimientos locales específicos que no entran dentro del marco del curso por el nivel de detalle que sería requerido para cubrir cada país, y por la naturaleza cambiante de los mismos. Al finalizar el curso, esperamos que el alumno tenga las bases necesarias para iniciar sus esfuerzos de Comercio Exterior, y sepa consultar las fuentes de información adecuadas para llevar a cabo sus operaciones.Descargar PDF del Syllabus