Webinar
Business Process Outsourcing (BPO) permite lograr mayor eficiencia con la externalización o tercerización de servicios mediante proveedores externos. Las áreas de importancia son: recursos humanos, finanzas, contabilidad y servicio al cliente, a través de mercados verticales. La tercerización financiera y contable (FAO) continúa como uno de los segmentos de más rápido crecimiento. Sin embargo, un crecimiento más lento de lo esperado en los últimos años ha llevado a los directores financieros a explorar nuevas estrategias de optimización como la automatización, nuevas estructuras de costos y los procesos de negocio. Mientras tanto, el segmento de banca, servicios financieros y seguros (BFSI) continúa incorporando análisis de datos, mejora al cliente, servicio y retención de clientes; pero enfrenta desafíos de seguridad con la rápida tasa de cambio tecnológico. Moderador:Santiago Pinzón, Director Ejecutivo de ANDI, ColombiaSpeakers:Brendan Quirk, Regional Leader, RSM Latin America Gonzalo Gutiérrez Lorenzo, Director de Outsourcing Services, INDRA Webinar
The rapid development and proliferation of personal computers, tablets, and mobile devices has made animation and gaming available to the masses, and as a result, this is one of the fastest growing market segments. While global Animation and Gaming achieved revenues of USD 122 billion in 2010, it was estimated to have nearly doubled (USD 243 billion) by 2016. Over that period, Gaming has been the fastest growing market year-on-year, registering annualized growth of nearly 14%, while Animation has achieved annualized growth of 12.5% from 2011 to 2016. In recent years, LAC became a leading player on the global market, registering higher growth than any other region in the world. In particular, the increase in demand for mobile games has bolstered LAC’s success as a mecca for game developers and start-ups. This session reviews the latest trends, and explores the great potential of this dynamic segment for countries with strong creative industries and technical talent. Moderator: Sandra Quintero, Owner, SANQUI Digital Speakers: Todd Ramsay, Owner & Creative Director, Yeti Farm Creative María Martina Santoro, Co-Founder & CEO, Okam Studio Webinar
The globalization of healthcare and related services has had a wide-reaching impact on the global services sector. From records management to medical tourism, it is one of the most cross-cutting outsourcing fields, requiring a diversity of human resources and ripe for new innovations. Healthcare BPO, already a USD 170 billion market in 2016, continues to grow above 10% annually. Some of the most high-tech and promising emergent specialties are in the areas of nano- and biotechnology. Global pharmaceutical and medical device manufacturing companies increasingly rely on specialized clinical and preclinical research, and customized bio-manufacturing. As a result, the biotechnology services outsourcing market is expected to reach USD 92.9 billion by 2025 (Grand View Research). Breakthrough technologies like gene editing, immunotherapy, nanotechnology, and big data are all expected to have a big impact on the direction of this sector in the coming years. In this groundbreaking growth market, how is the LAC region developing and promoting its capabilities to deliver innovative, specialized, and secure health services? Moderator: Massimo Manzi, Executive Director of the Council for the International Promotion of Costa Rica Medicine - PROMED Speakers: Gabriela Couto, CEO of Marketplaza and President of the CR Biomed Cluster Ricardo Salazar, Head, Government and Public Affairs & Advocacy for Latin America, Sanofi KP Bannanje, Senior Director - Consulting Services, Neusoft America Webinar
The “sharing economy” is not a sector, but rather a new delivery model that will have an impact across all services. While typically services outsourcing previously required high-level outreach and negotiations to build a B2B relationship between companies, outsourcing of services can now be implemented nearly instantaneously and to individuals as well as businesses. The biggest successes in this space to date are among those early adopters who created the platforms on which resources and information are pooled and parceled out according to demand. These include, of course, notable market-makers Uber (in local transportation) and AirBnB (in housing rentals). Driving this trend is the push for operational efficiency and scalability, the rapid proliferation of mobile technology, and evolving labor practices. While new platforms spring up to implement the sharing model in seemingly every niche of the economy, perhaps the greatest new opportunities lie in partnerships, e.g., food delivery services that leverage the existing network of Uber transportation to fulfill deliveries. Understanding the role of sharing in the future economy is ‘key’ to ensuring value chain integration from initial software development to implementation in new locations. Moderator: Luiz Ros, Special Advisor for Innovation Digital Economy Initiative, Office of the Presidency, InterAmerican Development Bank Speakers: Shawn Sullivan, Public Policy lead for Central America and the Caribbean, AirBnB Inc. Ivo Côrrea, Policy Director for CA & Caribbean, Uber Technologies Inc. Webinar
The IDB has been a key partner in the development of the global services sector in Latin America and the Caribbean. On the one hand, IDB’s programs and partnerships that have supported the sector’s rapid growth in the region will be highlighted, with a focus on targeted human capital development initiatives known as ‘finishing schools’. On the other hand, the role of ConnectAmericas will be underlined as the first social network for small and medium sized enterprises (SMEs) in the Americas, which includes a ‘Global Services’ networking community that promotes outsourcing and offshoring business opportunities and assesses trends and information for SMEs specialized in the ITO/BPO/KPO industry sectors in the region. Speaker and Moderator: Fabrizio Opertti, Division Chief, Trade and Investment Division, Inter-American Development Bank Speakers: “Finishing Schools” Business Case #1: Ximena Stawsky, Head of Andean Cluster & Demand Planning Latam, Merck Group Uruguay“Finishing Schools” Business Case #2: Manuel Gordo Juliá, CEO of Allied Global Guatemala Webinar
Artificial Intelligence and Virtual Reality technologies promise to harness today’s computing power to achieve scale, accuracy, and speed improvements at an exponential rate. There are efficiency and quality improvements to be made, but what are the trade-offs? On this panel, experts from cutting edge companies weigh in: What are the sectors in which these new technologies are currently being implemented and what are the challenges and opportunities that they are presenting? How can providers keep up with the computing advances (machine vision, speech recognition, natural language processing, machine learning) that may require substantial technology upgrades and replacements. How can we accelerate up-skilling of labor to keep up with rapid technology development? Evidently, as automated processes learn and adapt to change, so must Latin American and Caribbean service providers. Moderator: Vitaly Golomb, Investor & Global Startup Evangelist, HP Tech Ventures Speakers: Frank Casale, Founder & CEO, The Institute for Robotic Process Automation Dr. Carolina Cruz-Neira, Director of the Emerging Analytics Center, University of Arkansas at Little Rock Avinash Vashistha, Chairman and CEO of Tholons Inc. and Former Chairman and Country Managing Director- India of Accenture Services