The IDB and Global Services

The IDB and Global Services

The IDB has been a key partner in the development of the global services sector in Latin America and the Caribbean. On the one hand, IDB’s programs and partnerships that have supported the sector’s rapid growth in the region will be highlighted, with a focus on targeted human capital development initiatives known as ‘finishing schools’. 

On the other hand, the role of ConnectAmericas will be underlined as the first social network for small and medium sized enterprises (SMEs) in the Americas, which includes a ‘Global Services’ networking community that promotes outsourcing and offshoring business opportunities and assesses trends and information for SMEs specialized in the ITO/BPO/KPO industry sectors in the region. 

Speaker and Moderator: 

  • Fabrizio Opertti, Division Chief, Trade and Investment Division, Inter-American Development Bank 


  • “Finishing Schools” Business Case #1: Ximena Stawsky, Head of Andean Cluster & Demand Planning Latam, Merck Group Uruguay
  • “Finishing Schools” Business Case #2: Manuel Gordo Juliá, CEO of Allied Global Guatemala