Webinar
The architecture and engineering services sectors are rapidly globalizing, driven by traditional outsourcing advantages and the international market aspirations of the client base. An estimated 20% of U.S. architecture firms outsource a portion of their workload; a figure that is likely understated. The trend is on the rise due to advantages like workload smoothing, increased access to qualified and specialized professionals, cost reduction, and expedited delivery. Meanwhile, as architecture and engineering clients increasingly look to enter new international markets, the global service providers follow the demand, establishing new offices and captive centers in emerging destinations. Both the U.S. and India have demonstrated strong interest in Latin America in order to reach local and multinational clients, find local partners, and expand operations through captive centers and regional bases of operations. In light of this trend, this session will examine the particular strengths and challenges of Latin America as a base for regional and global ASO and ESO. Moderator: Gerardo Funes, Integration and Trade Consultant, Inter-American Development Bank Speakers: Hilario Canessa, CEO, Studio 4D Rahul Singh, Head of Global Delivery Center Operation, Administrations, Global Advocacy & Government Affairs, HCL Technologies Webinar
Los empleos de alta calidad en TI y BPO pueden ser un medio para el empoderamiento económico de las mujeres -salarios relativamente altos, beneficios que significan mayor seguridad y autonomía-, ya que los empleos en industrias innovadoras brindan capacitación, experiencia y exposición internacional. Algunas estrategias para aumentar el liderazgo y empoderamiento de las mujeres en el sector son: capacitación de recursos humanos en estrategias de contratación para equiparar el desequilibrio; retener a las mujeres a través de beneficios competitivos; preparar activamente a las mujeres para su promoción a través de la capacitación, rutas de carrera claras y tutoría; celebrar públicamente los éxitos de las mujeres en el campo; y abrazar oportunidades para la creación de redes y diálogo sobre el equilibrio de género.Las panelistas de este segmento compartieron no solo sus historias individuales de perseverancia y éxito, sino también reflexiones sobre las acciones más productivas para hombres y mujeres, empresas y gobiernos, para mejorar el equilibrio de género y el empoderamiento de las mujeres desde la escala más baja hasta la más alta dentro de las empresas de servicios globales. Moderadora: Jin Yi Hwang, Cámara Argentina de la ConstrucciónSpeakers: Isabel Mejia Rivas, Integration and Trade Specialist, Inter-American Development Bank Kerry Hallard, CEO, Global Outsourcing Association UK Mariana Costa, Co-Founder and CEO, Laboratoria Webinar
La gama de servicios que se pueden realizar de forma remota ha aumentado a lo largo del tiempo. Big Data y las nuevas tecnologías (como la automatización) han aumentado la variedad, velocidad, calidad y eficiencia de este tipo de servicos, gracias a la conectividad global y a Internet. Pero nos preguntamos: ¿De qué manera el uso de Internet continuará evolucionando?¿Cómo impacta la globalización de los servicios? ¿Qué tecnologías y nuevas aplicaciones de modelos existentes han permitido que el comercio electrónico se extienda al sector de servicios, como en el caso de Amazon Web Services?¿Las redes sociales han impactado en la prestación de servicios, el servicio al cliente y la desintermediación? ¿El alcance de las principales plataformas de redes sociales (por ejemplo, Facebook y Twitter) requiere una mayor coordinación de políticas entre gobiernos en todo el mundo?¿De qué manera ha evolucionado el uso de Internet por parte del gobierno (registro de empresas, aduanas, promoción comercial, etc.)? ¿Qué se puede hacer para seguir aumentando el acceso a Internet y las oportunidades de negocios globales para las pequeñas empresas? En este panel, líderes empresariales comparten sus experiencias y expectativas para el futuro dinámico de Internet y la prestación de servicios. Moderador: Ady Beitler, Especialista Senior de Integración y Comercio, BIDSpeakers:Gabriel Recalde, Senior Policy Analyst, Google Gonzalo Navarro, Executive Director of the Latin American Internet Association Luis Loaiza, Co-Founder, Shippify.co Otto Rivera-Valle, Executive Vice-President, Costa Rica Chamber of Information and Communication Technologies (CAMTIC) Webinar
Latin America and the Caribbean (LAC) global service providers comprise a maturing and multifaceted sector, long offering great promise and today manifesting impressive results. A region of great intrinsic opportunity, LAC participants in this global marketplace benefit not only from natural advantages like location, language and cultural affinity, but also an entrepreneurial spirit and many supportive governments determined to optimize their participation in a dynamic industry. Compared to more consolidated powerhouses like India and the Philippines, large players like China and Russia that offer unparalleled scale, and European platforms with human capital and business climate advantages, LAC has one underappreciated competitive advantage – its emergent status combined with high levels of global connectivity and access to information endows the region with the ability to learn from successes across the globe and adapt dexterously to a dynamic business landscape. The companies and clusters that have propelled those cities – notably San José as the top-ranked city in the Americas in 2016 – also provide noteworthy best practices to providers across the globe. This panel offers one such opportunity for productive dialogue and inter-regional comparison and learning. Moderator: John Biggs, East Coast Editor, TechCrunch Speakers: Avinash Vashistha, Chairman and CEO of Tholons Inc. and Former Chairman and Country Managing Director- India of Accenture Services B.V. Naidu, Chairman of Sagitaur and Co-Chairman of Karnataka ICT Group (Bangalore) Charles Aird, Global Leader of the PwC Shared Services and Outsourcing Advisory and Business Transformation, PwC Webinar
Business Process Outsourcing (BPO) permite lograr mayor eficiencia con la externalización o tercerización de servicios mediante proveedores externos. Las áreas de importancia son: recursos humanos, finanzas, contabilidad y servicio al cliente, a través de mercados verticales. La tercerización financiera y contable (FAO) continúa como uno de los segmentos de más rápido crecimiento. Sin embargo, un crecimiento más lento de lo esperado en los últimos años ha llevado a los directores financieros a explorar nuevas estrategias de optimización como la automatización, nuevas estructuras de costos y los procesos de negocio. Mientras tanto, el segmento de banca, servicios financieros y seguros (BFSI) continúa incorporando análisis de datos, mejora al cliente, servicio y retención de clientes; pero enfrenta desafíos de seguridad con la rápida tasa de cambio tecnológico. Moderador:Santiago Pinzón, Director Ejecutivo de ANDI, ColombiaSpeakers:Brendan Quirk, Regional Leader, RSM Latin America Gonzalo Gutiérrez Lorenzo, Director de Outsourcing Services, INDRA Webinar
The rapid development and proliferation of personal computers, tablets, and mobile devices has made animation and gaming available to the masses, and as a result, this is one of the fastest growing market segments. While global Animation and Gaming achieved revenues of USD 122 billion in 2010, it was estimated to have nearly doubled (USD 243 billion) by 2016. Over that period, Gaming has been the fastest growing market year-on-year, registering annualized growth of nearly 14%, while Animation has achieved annualized growth of 12.5% from 2011 to 2016. In recent years, LAC became a leading player on the global market, registering higher growth than any other region in the world. In particular, the increase in demand for mobile games has bolstered LAC’s success as a mecca for game developers and start-ups. This session reviews the latest trends, and explores the great potential of this dynamic segment for countries with strong creative industries and technical talent. Moderator: Sandra Quintero, Owner, SANQUI Digital Speakers: Todd Ramsay, Owner & Creative Director, Yeti Farm Creative María Martina Santoro, Co-Founder & CEO, Okam Studio Webinar
The globalization of healthcare and related services has had a wide-reaching impact on the global services sector. From records management to medical tourism, it is one of the most cross-cutting outsourcing fields, requiring a diversity of human resources and ripe for new innovations. Healthcare BPO, already a USD 170 billion market in 2016, continues to grow above 10% annually. Some of the most high-tech and promising emergent specialties are in the areas of nano- and biotechnology. Global pharmaceutical and medical device manufacturing companies increasingly rely on specialized clinical and preclinical research, and customized bio-manufacturing. As a result, the biotechnology services outsourcing market is expected to reach USD 92.9 billion by 2025 (Grand View Research). Breakthrough technologies like gene editing, immunotherapy, nanotechnology, and big data are all expected to have a big impact on the direction of this sector in the coming years. In this groundbreaking growth market, how is the LAC region developing and promoting its capabilities to deliver innovative, specialized, and secure health services? Moderator: Massimo Manzi, Executive Director of the Council for the International Promotion of Costa Rica Medicine - PROMED Speakers: Gabriela Couto, CEO of Marketplaza and President of the CR Biomed Cluster Ricardo Salazar, Head, Government and Public Affairs & Advocacy for Latin America, Sanofi KP Bannanje, Senior Director - Consulting Services, Neusoft America Webinar
The “sharing economy” is not a sector, but rather a new delivery model that will have an impact across all services. While typically services outsourcing previously required high-level outreach and negotiations to build a B2B relationship between companies, outsourcing of services can now be implemented nearly instantaneously and to individuals as well as businesses. The biggest successes in this space to date are among those early adopters who created the platforms on which resources and information are pooled and parceled out according to demand. These include, of course, notable market-makers Uber (in local transportation) and AirBnB (in housing rentals). Driving this trend is the push for operational efficiency and scalability, the rapid proliferation of mobile technology, and evolving labor practices. While new platforms spring up to implement the sharing model in seemingly every niche of the economy, perhaps the greatest new opportunities lie in partnerships, e.g., food delivery services that leverage the existing network of Uber transportation to fulfill deliveries. Understanding the role of sharing in the future economy is ‘key’ to ensuring value chain integration from initial software development to implementation in new locations. Moderator: Luiz Ros, Special Advisor for Innovation Digital Economy Initiative, Office of the Presidency, InterAmerican Development Bank Speakers: Shawn Sullivan, Public Policy lead for Central America and the Caribbean, AirBnB Inc. Ivo Côrrea, Policy Director for CA & Caribbean, Uber Technologies Inc. Webinar
The IDB has been a key partner in the development of the global services sector in Latin America and the Caribbean. On the one hand, IDB’s programs and partnerships that have supported the sector’s rapid growth in the region will be highlighted, with a focus on targeted human capital development initiatives known as ‘finishing schools’. On the other hand, the role of ConnectAmericas will be underlined as the first social network for small and medium sized enterprises (SMEs) in the Americas, which includes a ‘Global Services’ networking community that promotes outsourcing and offshoring business opportunities and assesses trends and information for SMEs specialized in the ITO/BPO/KPO industry sectors in the region. Speaker and Moderator: Fabrizio Opertti, Division Chief, Trade and Investment Division, Inter-American Development Bank Speakers: “Finishing Schools” Business Case #1: Ximena Stawsky, Head of Andean Cluster & Demand Planning Latam, Merck Group Uruguay“Finishing Schools” Business Case #2: Manuel Gordo Juliá, CEO of Allied Global Guatemala