This was quite a learning experience. Having gone through the exercise i definitely have a better appreciation for the value this planning tool adds to my business.
I agree with you Trisha. It helps to fine-tune the customer experience
Indeed, a valuable tool to better understand one's business.
Trisha I really am looking forward to taking a closer review of this tool in the next couple days, even as I strategise for the next few months.
Very true. Transformation that I have undergone thus far doing this course is wonderful.