Class 4: Tools
You've learned how to leverage your capabilities to deliver the best customer experience... now it's time to rethink how to create value for your customers by challenging traditional competitive boundaries.
The competitive value train is a tool for analysing the competitive landscape and the relationship between a company and its business partners, direct rivals and asymmetric competitors.
Download the live session presentation here
To develop the proposed tool, we recommend you to consult the downloadable document
Last modified: Tuesday, 5 April 2022, 7:01 PM